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Category Question Answer Explanation
Work Requests Do STAs (School Technology Assistants) Assign work requests to other technicians? No The first available technician will assist. Each technician needs to assign completed or in process work requests to his/her user account (Jane/John Doe).
Work Requests Do STAs check on currently open requests (including ones that have been open for a long time)? Yes Check with the person who reported the problem (or most recent contact) to see if problem reported is still an issue. If the problem is still an issue, update the request (update will show as noted by tech-xxx). If the problem has been resolved, assign the problem to yourself (actual name), check the CLOSE box, and note the update in either the Public Response (person who entered request will see note) or Internal Note (only technology department will see note) and select SAVE.
Work Requests Do I reassign to tech-xxx if I assign to myself and am unable to complete work request? Yes All work requests are automatically assigned to your school tech account (tech-xxx) until in process or closed and manually assigned by a technician.
Work Requests Is it okay for STAs submit requests for teachers and staff members? Yes Please enter under tech-xxx account and enter details about the teacher/staff member, student name and UID, equipment ID for whom the issue was completed. If the teacher or staff member is having login issues, please enter a separate work request so that this issue may be addressed.
Work Requests Are technology work requests required for all issues completed? Yes This allows us to track recurring issues and to know what equipment and staffing needs we have in the technology department. Encourage teachers and staff members to submit one request per issues for proper tracking and to eliminate confusion about what has and has not been completed on each request.
Work Requests Do I need to Download Spiceworks? No We have a district Spiceworks server. Go to http://trouble2.currituck.k12.nc.us/login for help desk, /portal for submitting work requests
Work Requests Can a work request be reopened if I accidentally close it before it has been completed. Yes Email the ticket number and explanation to helpdesk@currituck.k12.nc.us. Otherwise, tickets are not reopened.
Inventory Is it okay to move any equipment at my location to another room? No All equipment has been inventoried, and the technology department has allocated according to classroom, administrative, and other guidelines. Please update the work request with a note requesting an equipment move before any moves are made, and you will receive notification about whether or not it is okay to make the requested move.
Printer Once a printer has been installed on a computer, is it automatically available on the network? No A new printer must be network-ready and added to the printer server (by the district technology staff) to be available for a location. New printer (and all technology) purchases must be approved by the Chief Technology Officer to ensure that the equipment is compatible with the district network infrastructure.