FAQ (Frequently Asked Questions)
When will I receive my child’s bus stop assignment information?Bus stop information is posted within the first two weeks of August. During this time, parents or students can check the transportation website for bus stop information. Letters will be mailed out before the start of each school year. Bus stops can change throughout the school year. If you are new to Currituck County Schools, bus stop information will be given to the schools to be passed along to parents or students.
If I need a daycare stop or a stop at grandma’s, what do I do?Parents can go online to the CCS website at www.currituck.k12.nc.us and under the Transportation Link there you will find a Transportation Service Request Link. Click on Alternate Stops and complete the request form. Send the form to your child’s school for processing. The typical response time is 5 days.
We have moved and I need to change my child’s address. How do I do this?
The parent/guardian needs to contact the Currituck County Schools Registration office at 252-232-2223 Ext. 1035 or 1036 along with providing proof of residence address. Transportation eligibility will be determined and a bus stop will be scheduled accordingly. If the address is not correct or is not updated, transportation cannot be held responsible for the location a child is picked up or dropped at.
My child’s bus has not shown up and/or is consistently late; who can I call?
The parent should contact the Transportation Office staff or their student’s school to discuss their concern and receive a resolution. Please be patient at the beginning of school due to the number of changes in schedules and also the number of calls being handled in the central transportation office and area offices. The goal is to serve all customers in a timely fashion and with accuracy.
Are parents and/or authorized persons required to accompany PreK-2nd grade students at a bus stop?
Parents and/or an authorized person are required to accompany PreK – 2nd grade students at the bus stop. A bus driver may not release a PreK- 2nd grade aged child from the bus unless this person(s) is present at the bus stop. All other students, grades 3-12, may wait for the bus and be discharged from the bus without the presence of an adult and/or authorized responsible party.
The bus didn’t show up on time for my child. How long should he or she wait at the stop?
Your child should arrive at the stop at least 15 minutes before the regular arrival time of the bus. If there is a substitute driver, the times may not be absolutely consistent with the regular times. If the bus is late, ask your child to remain at the stop. Buses break down, roads are blocked, drivers become ill or have emergencies, but there will always be a bus at every stop. If the wait becomes extreme, please call your child’s school or the transportation department.
Why are buses sometimes late?
School bus drivers can have the same reasons as motorists for being late. Traffic delays, weather conditions, accidents or driver’s illness are just a few reasons. School buses also have mechanical breakdowns or “no starts” that cause delays in picking students up on time. In cases where the regularly assigned bus or driver is unable to pick up students, a spare bus may be dispatched to pick up the students as quickly as possible. Please contact your child’s school or the transportation department.
My child has left an item on the bus?
Drivers check their buses after every run. Items left by students are held by the driver for several days and may be claimed on the bus by the child. Certain items are removed from the bus and turned in to your child’s school. Unclaimed and unlabeled items are donated to charity. You can help by labeling all of your child’s school belongings with the child’s name and school.
Why do schools have different bell schedules?
In order to maximize the use of our school bus fleet and to provide a more efficient operation with as few buses as possible, schools are put on distinctly different time schedules. That enables one bus to serve two schools within 2 hours in the morning and afternoon. Some buses will have both middle school and high school age students on the bus.
Why is my child on the bus for 90 minutes or more?
Unfortunately, many students have long bus rides due to the logistics of Currituck County being extremely long. Other issues include bus driver shortages and multiple schools on a bus.